Contact KOVA
Need help with your order, jewellery care, product details, delivery, exchange, or warranty? We’re here for you.
At KOVA, we create jewellery for Gen Z girls and boys who love style, confidence, and everyday self-expression. Whether you are shopping for a minimal chain, statement ring, cute earrings, or a piece that completes your whole outfit, we want your experience with KOVA to feel smooth, simple, and stress-free.
If you have any questions, you can contact us anytime through email.
How Can You Contact Us?
Email us at: kovajewels.pk@gmail.com
Our team will review your query and get back to you as soon as possible. To help us respond faster, please send only one email with your complete issue or question. Sending multiple emails for the same query may make it harder for us to track your request properly.
So keep it simple, send everything in one email, and we’ll do our best to help you.
What Can You Contact Us For?
You can reach out to us for:
Order confirmation
Delivery updates
Shipping details
Product questions
Jewellery size or style guidance
Warranty claims
Damaged or incorrect item received
Exchange or return-related questions
Jewellery care instructions
Payment or order-related support
Whether your question is small or important, we’re happy to guide you.
What Information Should You Include?
To help us solve your issue quickly, please include as much useful information as possible in your email.
Please mention:
Your full name
Your order number
The email or phone number used while placing the order
Clear pictures or videos, if there is a product issue
A short explanation of your concern
For example, if your jewellery arrived damaged, please send clear photos or a short video of the product, packaging, and order details. This helps us understand the issue properly and offer the best solution.
Delivery or Order Delay
If your order is taking longer than expected, please contact us with your order number and delivery details.
Sometimes delays may happen because of incomplete shipping information, stock updates, courier issues, or address confirmation problems. If something feels unusual, let us know and our team will check your order status.
Please make sure your shipping address, contact number, and order information are correct when placing an order. This helps avoid unnecessary delivery delays.
Jewellery Care Support
If you are unsure how to keep your KOVA jewellery safe, shiny, and long-lasting, you can also contact us for care guidance.
As a simple reminder, keep your jewellery away from water, perfume, sweat, lotions, harsh chemicals, and humidity. Store your pieces in a dry pouch or box when you are not wearing them. A little care can help your jewellery stay fresh and wearable for longer.
Visit / Address
KOVA
House Number 362, DHA Phase, Lahore, Pakistan
Final Note
Your KOVA jewellery is made to be part of your everyday vibe from casual fits to night-out looks, soft glam, streetwear, and everything in between. If you need help, have a question, or want support with your order, just reach out.
We’re here to make your KOVA experience better.